• “UniFocus really allows us to keep our finger on the pulse of our guests and that in turn allows us to be successful in our guest satisfaction efforts.”

    - Les Utley, General Manager for the Heathman Hotel in Kirkland

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  • "MEETINGScope gives us specific information about the service experience and how we can better manage the entire meeting from initial contact to event delivery."

    - Patrick Czarny, General Manager for Xanterra Parks & Resorts

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  • "Our LMS system from UniFocus helps us provide daily accountability for our workforce and challenges the operation by identifying opportunities to be more productive."

    - Phillip Upchurch, Director of Workforce Planning and Analysis for Ameristar Casinos

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  • "GUESTScope helps ensure we’re delivering memorable vacations that ‘wow’ our guests."

    - Debbie Shroyer, Director of Customer Experience, Festiva Hospitality Group

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  • "We now have a standardized system for time and attendance tracking across our entire portfolio..."

    - Mark Fielding, Senior Accountant for Red Lion Hotels

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Hotels

Successful hotel properties optimize operations to enhance profitability. Returning guests result in lower customer acquisition costs and greater asset value. Labor perfectly synchronized with business demand increases profitability and ROI.

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Casinos

In today’s high stakes competitive casino business, where consumers have more choices and operators face unique workforce challenges, UniFocus enables casino management to maximize profitability while providing guests with superlative service that builds life-long customers.

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Restaurants

UniFocus brings a wealth of expertise and business knowledge to your fingertips, helping you develop a laser-sharp focus on optimizing workforce scheduling and utilization for a more profitable restaurant. 

 

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Resorts and Spas

With 30+ years experience in the hospitality industry, UniFocus brings a unique perspective to resort, spa and club labor management, where guest satisfaction is directly dependent on workforce scheduling and staff satisfaction. 

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Theme Parks

UniFocus' advanced survey technology provides clear understanding of every facet of customer and employee loyalty and satisfaction, helping you meet the strict venue selection criteria of any meeting planner efficiently and profitably.

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Other Hospitality Services

UniFocus' Time & Attendance provides real-time punch control resulting in significant cost savings and greatly reduces missed punches.  With seamless integration to our smart labor management software you enjoy effective,  usable  knowledge  about your workforce  in  seconds—with  24/7  online access. 

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